Terms and Conditions - House Clearance Leatherhead

Introduction

Welcome to our House Clearance services based in Leatherhead. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging with us, you agree to adhere to these terms.

Definitions

For the purposes of these Terms and Conditions:

Service Provider: Refers to our house clearance company operating in Leatherhead.
Client: The individual or entity requesting house clearance services.
Property: Any residential or commercial premises that require clearance.
Clearance: The process of removing unwanted items from the property.

Services Provided

Our comprehensive House Clearance services include:

Removal of unwanted household items, furniture, and appliances.
Sorting and classification of items for donation, recycling, or disposal.
Deep cleaning and tidying of the premises post-clearance.
Responsible disposal of hazardous materials.

Scope of Work

The scope of our services covers:

Residential Clearances: Homes, apartments, and other living spaces.
Commercial Clearances: Offices, retail spaces, and other business premises.
Estate Clearances: Handling estate sales and clearances following bereavements.

Restrictions

While we strive to clear all unwanted items, the following are excluded:

Items of intrinsic value such as antiques, artwork, and valuables. Clients are responsible for these items unless specified otherwise.
Hazardous materials deemed unsafe for transport or disposal. Proper handling requires prior notification.
Certain large or bulky items that may require special arrangements.

Payment Terms

Our Payment Terms are as follows:

Deposit: A 50% deposit is required upon booking to secure the service date.
Balance: The remaining 50% is payable upon completion of the clearance service.

We accept payments through various methods including credit/debit cards, bank transfers, and cash. All payments must be made in GBP (£) unless otherwise agreed.

Invoices will be provided detailing the services rendered and the total amount due. Payments are expected within 14 days of invoicing.

Cancellation Policy

Our cancellation policy is designed to provide flexibility while ensuring our services are adequately managed. The terms are as follows:

Standard Cancellations: Clients may cancel their service with at least 48 hours notice prior to the scheduled clearance date. In such cases, a full refund of the deposit will be issued.
Late Cancellations: Cancellations made less than 48 hours before the service date will incur a cancellation fee of 20% of the total service cost.
Non-Attendance: Failure to be present at the property at the agreed time without prior notice will be treated as a late cancellation.

To cancel or reschedule a service, clients should contact us via the provided communication channels at least 48 hours in advance.

Liability and Insurance

We are committed to providing safe and efficient house clearance services. To this end:

Our company holds comprehensive liability insurance covering any accidental damage or loss during the clearance process.
Clients are responsible for securing any high-value or irreplaceable items unless otherwise arranged.
We are not liable for pre-existing damages to property unless such damages are caused by our negligence.
All services are performed with due care; however, unforeseen circumstances may arise, and we strive to handle such instances responsibly.

Clients are advised to inform us of any delicate or fragile items prior to the commencement of services to ensure proper handling.

Privacy Policy

Your privacy is of utmost importance to us. Our Privacy Policy includes:

Data Collection: We collect personal information necessary for the provision of our services, such as name, address, contact details, and payment information.
Data Usage: Collected data is used solely for service-related communications, invoicing, and improving our services.
Data Protection: We implement robust security measures to protect your personal information from unauthorized access, disclosure, or destruction.
Third-Party Sharing: Your information will not be shared with third parties without your explicit consent, except as required by law.
Client Rights: Clients have the right to access, rectify, or request deletion of their personal data held by us.

By using our services, you consent to the practices outlined in our Privacy Policy.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts in that region.

Dispute Resolution

In the event of a disagreement or conflict, the following procedures will be followed:

Mediation: Initial efforts will involve informal discussions to reach a mutually agreeable solution.
Arbitration: If mediation fails, disputes may be referred to arbitration in accordance with applicable laws.
Legal Action: As a last resort, parties may pursue legal action through the courts.

Both parties agree to attempt to resolve any issues amicably before escalating to formal proceedings.

Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Significant changes will be communicated to clients via email or through our official communication channels. Continued use of our services following any amendments constitutes acceptance of the new terms.

It is the responsibility of the client to review these Terms and Conditions periodically to stay informed of any updates.